FREQUENTLY ASKED QUESTIONS

We have over 14 years of experience working with Electronic Medical Record (EMR) and Practice Management (PM) systems. Throughout that time we have worked with over 100 different heath records systems. The most common ones being eClinicalWorks, Athena, eMDs, AllScripts, AdvancedMD, Practice Fusion, NextGen, and Cerner. For a complete list click here.

Most migrations range from 2-4 months depending on what data is being migrated and what legacy system you have. We are committed to your success and we do our best to work around your time frames. We do offer an expedited time frame for an additional cost, if needed.

A full data migration would include the following:

• Patient Demographics
• Charts
• Medications
• Problems

• Allergies
• Immunizations
• Scanned Documents
• Procedures

• Lab Results
• Encounter Notes

The amount of data that can be migrated is driven by your legacy EMR vendor and your new EMR vendor. Some legacy EMR vendors won’t provide all of the data above and therefore it cannot be migrated. On the other hand, we can only migrate data that the new EMR vendor will allow us to import.

Financial and claims data from your legacy system is never migrated. We have not found any EMR software vendor that will import this information. They always want you to start with a clean slate. This means that you have to keep your legacy system up and running for a period of time so you can close out your Accounts Receivable. As an alternative, we offer an AR spin-down option with our EMR Data Archive product.

We offer an EMR Data Archive that will allow you to store all of your data so that even if we can’t migrate it to your new EMR software, you can still access it. This way you can shut down your legacy EMR system and save money.

The cost of the migration depends on many factors. The data you want to migrate, the legacy EMR system, the new EMR system, and the number of documents that need to be imported. We do a Free EMR System Assessment to determine an accurate cost.

One word: Integrity. Our company is built on integrity and we honor our word. Nothing means more to us. We mean what we say and we do what we say. Our customers trust us with their patient data and we take that responsibility very seriously. See our 5-Point Guarantee for more information.

Yes. Please see our 5-Point Guarantee. No other data migration company offers a guarantee.

Yes. We want to provide a Free EMR System Assessment so we can give you an accurate quote, as well as go over your options. We will let you know the best way to get your data from your current vendor if we can’t pull it and set the right expectations from the beginning.

Absolutely. We take HIPAA-compliance seriously. We always start with a Business Associate Agreement (BAA) before touching patient data. All of our computers have full disk encryption, malware, and antivirus software. We use email encryption when required and all data is encrypted, at rest and while in transit. Lastly, we have all the necessary policies and procedures in place and our employees are trained annually.

Your data is kept on our HIPAA-compliant servers for 1 year after your go-live date. Our 5-Point Guarantee has a 1 year warranty, so we keep a copy of the EMR data for that time period. After that, we purge all of your data.

Yes. If you send us an encrypted hard drive with your data on it we will return it to you shortly after your go-live date. EMR data migrations that involve document uploading usually require an encrypted drive because there is too much data to transfer over the internet.

No. For EMR data migration work we never use overseas resources. We make sure your valuable patient information remains fully protected and in the U.S. at all times.

Many practices have one system for billing and another for clinical data. Whether you have 1, 2, or even 3 systems, we can handle your data migration. We prefer to have a unique chart number between the systems so we can easily match and merge data with 100% confidence, but if you don’t we can use other unique attributes like Patient Name, SSN, and DOB. If we are not 100% confident of the match, we omit it to avoid a HIPAA violation.